Delivery Information

Our scale of delivery charges is £3.95 up to 20 kilos.  Free delivery on orders £35 & over is to one address only. If you wish to send a product to UK Highlands, Grampian (including Aberdeen), Islands and Mainland Europe, please note that this shipping charge is for UK mainland addresses only. In the event of shipping to UK Highlands, Islands, Grampian including Aberdeen, as well as Northern Ireland, please contact us for a price quote. 

 

2023 Christmas Deliveries - select 15th Dec for guaranteed Christmas Delivery.

 

Shipping And Handling

  • Despatching Orders

We despatch orders Monday to Thursday. An exception to this is on Bank Holidays where orders will be despatched on Tuesday.

  • Deliveries

Deliveries are on Tuesdays, Wednesdays, Thursdays or Fridays, up to 10pm by DHL.

ORDER

DELIVERY

Monday

Wednesday

Tuesday

Thursday

Wednesday

Friday

Thursday

Tuesday

When you place your order you can select a date in the future from the drop down box for your order to be delivered.

PLEASE NOTE - we are unable to ship to outside of the United Kingdom. 

  • Courier

We send goods by overnight courier DHL to destinations in the UK mainland. However, it does take two days to reach some areas in the far north of Scotland (UK Highlands, Islands, Grampian including Aberdeen) and Northern Ireland. These areas incur an extra cost so please call the office for a quote. Some postcodes are excluded by our courier again call the office to check.

We can deliver to your home or place of work, and to the home or workplace of your relatives, friends, colleagues or business associates. Please select a delivery address where someone is likely to be in to receive the parcel. As our products are perishable, we must have an alternative delivery instruction for any private address, such as "leave in porch/on step/with a neighbour". This is particularly important if you are sending a surprise gift, but even if you are planning to be in, circumstances do change. (If no delivery instruction is added, we will specify that a parcel should be left somewhere safe and in a cool place or with a neighbour).

Our deliveries may arrived as late 10pm at peak times. Please call us on 01670 789798 if your parcel does not arrive on the expected day, so that we can locate it.

We are unable to give refunds or resend orders if the customer or recipient have rescheduled the delivery with DHL due to the nature of the product.

  • Address & postcodes

We must have a complete post code & address for every delivery address, as we deliver your parcel to the address that you provide us with when you place the order. Please double check your order confirmation to ensure that the address is correct as we are unable to rectify any errors once it has been collected by the courier. Any errors indicated after collection by the courier & once it has been delivered will result in you having to repurchase the order. Please enter a phone number for the recipient preferablly a mobile number so they can receive upto date information from the courier.    

  • To cancel an order

Orders can be cancelled up to 48 hours prior to despatch (usually the day before the requested delivery date).

  • Returns/replacements/refunds

Please note that we will only accept returns, send replacements or refund for faulty or incorrect products, we must be notified within 24 hours of receipt of the delivery if there is an issue with the order. We will normally ask for you to return the items should they be faulty. We will also ask for as much information as possible:if you received the parcel and it was damaged for example, we will request a photograph.

 

Alcohol Purchases 

- PLEASE NOTE THE SALE OF ALCOHOL IS PERMITTED TO CUSTOMERS OVER THE AGE OF 18 ONLY 

- IT IS AGAINST THE LAW TO BUY ALCOHOL ON BEHALF OF A MINOR

- IF YOU PURCHASE ALCOHOL FOR SOMEONE ELSE, IF THE RECIPIENT IS LUCKY ENOUGH TO LOOK UNDER THE AGE OF 25, THEY WILL BE REQUIRED TO PRESENT IDENTIFICATION TO ACCEPT THE DELIVERY

- PLEASE ENSURE THAT YOU RECIPIENT IS PRESENT AT THE DELIVERY ADDRESS. NO ONE BUT THE RECIPIENT MAY ACCEPT THIS PARCEL, AND IT WILL BE RETURNED TO THE DEPOT IF THE RECIPIENT DOES NOT SIGN FOR IT.