Making A Purchase

 

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Visa Electron, Visa Debit and Mastercard. We are unable to accept American Express. As well as securely paying online you may also send your credit card information via phone, fax or post.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

 

Shipping And Handling Our delivery service


Orders can be cancelled up to 48 hours prior to despatch (usually the day before the requested delivery date). Orders are only despatched Monday to Thursday, with delivery on the following day, up to 4pm. An exception to this is on Bank Holidays where orders will be despatched on Tuesday.
 

PLEASE NOTE - we are unable to ship to USA. Austrailia and Canada. If you wish to send a product to UK Highlands, Islands and Mainland Europe please contact the office (01670 789 798) for delivery charges.

• We send goods by overnight carrier to destinations to the UK mainland & Northern Ireland only. 
However, it does take two days to reach some areas in the far north of Scotland (UK Highlands, Islands please call for a delivery price).

 

• We send goods by overnight carrier to destinations to the UK mainland & Northern Ireland only. However, it does take two days to reach some areas in the far north of Scotland.

• We can deliver to your home or place of work, and to the home or workplace of your relatives, friends, colleagues or business associates.

• We must have a complete post code for every delivery address.

• We deliver on Tuesdays, Wednesdays, Thursdays or Fridays.

• Our delivery should arrive by 4pm. Please call us on 01670 789798 if your parcel has not arrived by 4pm, so that we can locate it.

• Because our products are perishable, we must have an alternative delivery instruction for any private address, such as "leave in porch/on step/with a neighbour". This is particularly important if you are sending a surprise gift, but even if you are planning to be in, circumstances do change.

• We would ideally like 48 hours notice. Please place your order by mid-day.

CHRISTMAS AND NEW YEAR 2014

• The last date for placing an order for Christmas 2014 is 8th December 2014. Any orders received after this date can not be guaranteed to be delivered in time for Christmas.

 

• Because of the number of parcels sent at Christmas, we cannot accept a request for a specific delivery day. All orders for Christmas week will arrive by 19th December.  Cheeseboards will be sent out 17th December for delivery by the 19th December.

• You must call us if your goods are not received by 4pm on 19th December 2014, so that we can replace any lost parcels in time for Christmas.

• We cannot deliver between Christmas and New Year.

• Normal service will be resumed on 5th January 2015.

• Our scale of delivery charges is £6.95 up to 20 kilos

 

Credit Card Security

 

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

 

Guarantee

 

We guarantee your satisfaction. If you are unhappy with your purchase, please contact us.

 

Reaching Us

 

If you need to reach us, please email us enquiries@northumberland-cheese.co.uk , alternatively, you can call on 01670 789798 (International +44 01670 789798) or fax us on 01670 789644 or write to us at The Dairy, Green Lane, Blagdon, Northumberland, NE13 6BZ, United Kingdom

 

Privacy Policy

 

Northumberland Cheese Company do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

 

Returns Policy

 

We will be happy to refund or exchange goods if the customer is not satisfied with the product. All packaging and labelling must accompany any claim, to allow full traceability and investigation. Your rights to return goods are protected under the EU Distance Selling Directive which can be found here.